SHIPPING POLICY

ORDER PROCESSING

Please allow 2 busines days to process your order. Expect an email within those two days to let you know your order is on the way!

FREE SHIPPING

Orders are generally shipped within 2 business days using either Canada Post or USPS. Free shipping applies only to orders shipping to Canada (excluding Terriotories) and the Continental United States (excluding Hawaii and Alaska). We do not ship outside of these regions at this time.

INTERNATIONAL SHIPPING

TWISTPUMP does not currently offer any shipping outside of North America except for enterprise and/or bulk retail purchases. Please contact us for more information.

For shipments to the United States, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. TWISTPUMP is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at sales@twistpump.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at sales@twistpump.com.